Excess Payment Scheme fraud occurs when fraudsters impersonate agents from an established company such as Maxis to convince unsuspecting individuals to make excess payments.
Fraudsters typically claim that their account is overdue or in danger of being cancelled and request an immediate payment to avoid service disruption.
- Mei Yuan, receives a call claiming to be customer service agent of a service provider. She is informed that her account is overdue and that she needs to make an immediate payment to avoid service disruption.
- Concerned about her service or account being blocked, Mei Yuan provides her financial information and makes the payment as instructed.
- Upon realising that she has fallen victim to a fraud, her personal and financial information have long become compromised.
- Always verify payment details via official Maxis centres or at www.maxis.com.my/pay.
- Keep records of all transaction and communication for future reference and verification.
- Immediately call up the National Scam Response Centers (NSRC) Hotline at 997 to report any suspicious activity.
- Avoid feeling pressured to make an immediate payment.
- Do not provide sensitive information to unknown sources.
- Never make payments to unknowne accounts without verifying the legitimacy of the request.
Always stay alert and extra cautious when sharing personal information.